If your items arrive in deplorable condition, or you are not satisfied with the quality of the tea, please contact us immediately! We pride ourselves on customer service and aim to make it right.
Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a refund or exchange, you must contact our team within the 30 day window at info@englishtearoom.com.
Several types of goods are exempt from being returned. Perishable goods such as food and teas cannot be returned. However, we are willing to work at accommodating issues.
To complete your refund, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once our team receives your email about your order, we will review your issue and create a case. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@englishtearoom.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@englishtearoom.com and include a picture of the product in the packaging.
We do not accept shipping or processing shipping returns.
Contact us at info@englishtearoom.com for questions related to refunds and returns.